Frequently Asked Questions

Your Questions, Answered - Everything You Need to Know About Our NDIS Marketing & Consulting Services

At Sassy Marketing, we know the NDIS space inside and out. Whether you’re a sole trader just getting started, or an established NDIS provider looking to scale, we’ve put together this in-depth FAQ to guide you through our services, process, and how we support your business across Australia.

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General Questions

What does Sassy Marketing do?

Sassy Marketing is a specialised NDIS Marketing Agency and disability sector business consultant. We offer end-to-end digital marketing and business support services tailored specifically for NDIS providers and disability service businesses. From branding and website design to business coaching and growth strategies, we help you attract the right participants and build a sustainable, values-driven business.

Do you only work with NDIS providers?

Yes, our core focus is on supporting NDIS providers, Sole Traders, and businesses operating within the disability services sector. Our team has deep experience in this space, and we’ve built our services specifically around the needs of the NDIS and its participants.

Where are you located? Can you help me if I’m outside of your city?

We are based in Australia and proudly work nationwide, supporting clients in major cities and regional or remote areas alike. Whether you’re in Sydney, Brisbane, Melbourne, Darwin, or a small rural town, our remote-first consulting and digital marketing model means we can support you wherever you are.

NDIS Marketing & Digital Services

What is NDIS marketing, and how is it different?

NDIS marketing is a tailored approach to digital and strategic marketing for businesses working within the National Disability Insurance Scheme. It focuses on building trust, showcasing genuine participant outcomes, and aligning with the sector’s core values. Unlike generic marketing, NDIS digital marketing requires deep understanding of compliance, care language, accessibility, and ethical storytelling.

What digital marketing services do you offer for NDIS providers?

We offer a full suite of NDIS Digital Marketing services, including:

  • Website design & re-design (NDIS-compliant and accessibility-focused).

  • Content writing & copywriting.

  • SEO (Search Engine Optimisation) for Google rankings.

  • Google Ads and social advertising.

  • Social media management (Facebook, Instagram, LinkedIn).

  • Email marketing and nurturing campaigns.

  • Branding and identity development.

  • Marketing automation systems.

We customise every strategy to suit your audience, location, and goals.

Do you provide content writing for NDIS websites?

Yes, we specialise in NDIS content writing that is participant-focused, SEO-friendly, and compliant with the language expectations of the sector. Whether you need service descriptions, blogs, or full website copy, we ensure it’s aligned with your audience and builds connection and credibility.

How does your social media management work?

We create and manage social media campaigns specifically for disability service providers. We plan your content calendar, design custom graphics, write accessible and engaging captions, and manage interactions to ensure your social platforms stay active, aligned with your brand, and supportive of participant engagement.

Can you help me rank on Google?

Absolutely. Our team offers SEO for NDIS providers to help your business rank higher in search results and attract organic traffic. We optimise your website structure, content, local SEO (Google My Business), and blog strategy so potential participants and families can easily find you.

NDIS Business Consulting & Strategy

What is NDIS business consulting?

Our NDIS business consulting service helps providers build stronger business foundations. We offer support in:

  • Business structure & scalability.

  • Service offering refinement.

  • Operational planning.

  • Compliance guidance.

  • Participant journey mapping.

  • Marketing integration.

We bring a practical, hands-on approach to help you grow your business while staying aligned with NDIS regulations and community expectations.

Do you offer support for sole traders starting out in NDIS?

Yes! We love working with sole traders and micro-providers. We help you:

  • Understand your business model.

  • Develop a service offering that connects.

  • Create your brand and online presence.

  • Build a marketing strategy that attracts participants.

  • Stay compliant and grow sustainably.

Can you help us with branding and positioning?

Yes. We believe your brand is more than a logo, it’s how participants feel when they interact with you. We help you:

  • Develop a brand identity (visuals, messaging, voice).

     

  • Position your business with clear values and differentiators.
  • Align your marketing with your purpose and participant outcomes.

Do you offer workshops or strategy sessions?

Yes, we run 1:1 strategy sessions, team training, and customised workshops to help providers build the skills and systems needed for long-term success. These are perfect for business owners, marketing teams, or support staff looking to gain clarity and direction.

Working With Sassy Marketing

How do I get started?

It’s easy! Just head to our Contact Page or Book a Free Consultation to chat with Sue Mills, our Founder & Principal Consultant. We’ll discuss your needs, goals, and how we can best support your business.

How long does a typical project take?

It depends on the scope. A full website and branding project may take 4-6 weeks, while digital campaigns or consulting sessions can start delivering results sooner. We always provide timelines upfront and communicate clearly throughout.

Do you offer ongoing support or retainers?

Yes! Many of our clients choose to stay with us long-term through monthly marketing retainers, social media management, or quarterly strategy reviews. This helps maintain consistency and ongoing growth.

Is your team experienced with the NDIS?

Yes, deeply. Our founder and team members have lived experience, sector training, and years of hands-on work with NDIS businesses across Australia. We don’t just say we understand the industry, we’ve been part of it.

Pricing & Packages

How much do your services cost?

We offer flexible packages tailored to your goals and budget. We know small and medium NDIS providers have different resources, so we’ll work with you to find a solution that makes sense. Schedule a free call to get a custom quote.

Results & Outcomes

How will I know my marketing is working?

We track everything, leads, engagement, visibility, conversions, and provide regular reports. You’ll also start to notice an increase in participant enquiries, brand recognition, and community trust. Real results, not fluff.

Can you guarantee participant leads?

While no agency can promise specific lead numbers (due to ethical and practical reasons), we build targeted, participant-focused strategies that are designed to attract the right people. Our clients consistently report increased visibility and better-quality enquiries.

Still Have Questions?

We’re always here to help. If your question isn’t answered here, reach out directly. We’re passionate about supporting the disability sector with NDIS marketing strategies, business consulting, and digital marketing solutions that create real change.

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