Exposing abusive Practices: NDIS providers under scrutiny

Last night, September 25, 2023, the Australian public was confronted with shocking revelations about the National Disability Insurance Scheme (NDIS) through a powerful investigative report aired on the Four Corners program on the ABC.  Read more about Exposing Abusive Practices: NDIS providers under scrutiny.

Like others, I thought about sharing the video segment, but quite frankly, I just can’t put other people, parents like myself with children with disabilities, to be subjected to seeing the footage that it shared. If you want to watch it, you can find it on iView. 

The report exposed abusive practices employed by some NDIS providers, shedding light on a deeply concerning issue that demands immediate attention and reform.  And since then, I’ve not been able to crying, or thinking about how we can make the huge changes that is required in this sector to save our kids from these practitioners that call themselves the top of the NDIS providers. 

I’ve decided to write about it instead, which is my way of working through emotions and feelings and so here is my take on what I witnessed last night. 

The National Disability Insurance Scheme (NDIS)

The NDIS was established with the noble intention of providing essential support and services to Australians living with disabilities. It aimed to empower individuals with disabilities, ensuring they have access to a range of services tailored to their unique needs, enabling them to lead fulfilling lives and participate fully in society. However, the recent Four Corners program has highlighted significant flaws in the system. 

Abusive Practices

The program’s investigative team uncovered a disturbing pattern of abusive practices within some NDIS providers. These practices included neglect, exploitation, and even physical and emotional abuse of vulnerable individuals who rely on the NDIS for essential care and support. Such practices are not only unethical but also criminal, and they undermine the core values of the NDIS. 

Neglect: Shocking instances of neglect were brought to light, where individuals with disabilities were left without proper care, hygiene, or medical attention. These cases revealed a heartbreaking lack of compassion and professionalism within certain NDIS providers. 

Exploitation: The program exposed instances where unscrupulous providers exploited the NDIS funding system for their financial gain, diverting funds away from the intended beneficiaries. This misuse of public funds not only defrauds taxpayers but also deprives individuals with disabilities of the services they desperately need. 

Physical and Emotional Abuse: Perhaps the most distressing revelations were accounts of physical and emotional abuse inflicted on those under the care of certain NDIS providers. These individuals, already facing significant challenges, suffered further trauma at the hands of those entrusted with their wellbeing. 

Root Causes

Several factors contribute to the existence of such abusive practices within the NDIS system: 

Inadequate Oversight: The program exposed serious shortcomings in the oversight and regulation of NDIS providers. Insufficient monitoring and accountability mechanisms allowed these practices to persist unchecked. 

Financial Pressures: Some providers may be driven to cut corners and engage in abusive practices due to financial pressures, leading to a focus on profit rather than patient care. 

Lack of Training and Standards: The Four Corners report revealed that some staff lacked proper training and qualifications to care for individuals with disabilities. Additionally, inconsistent standards across providers allowed for these abuses to occur. 


The consequences of these abusive practices are far-reaching and devastating. Individuals with disabilities experience physical and emotional harm, while their families endure the anguish of knowing their loved ones have been mistreated. Furthermore, public trust in the NDIS system is eroded, hindering its ability to fulfill its mission effectively. 

The Way Forward

The revelations from the Four Corners program should serve as a wake-up call to policymakers, regulators, and the broader community. Urgent action is needed to rectify these issues and restore faith in the NDIS. PLEASE!! PLEASE!!  We beg of you to take action. 

Strengthen Oversight: It is imperative that the government and relevant authorities bolster their oversight of NDIS providers. This includes implementing robust monitoring systems, conducting regular audits, and ensuring stringent compliance with regulations. 

Enhance Training and Qualification Requirements: Providers must be held to higher standards in terms of staff training and qualifications. Properly trained and compassionate caregivers are essential to delivering quality care to individuals with disabilities. 

Empower Whistleblowers: Encourage and protect whistleblowers within the system to come forward and report abusive practices. Establish mechanisms for individuals to report concerns without fear of retaliation. 

Transparency and Accountability: Providers should be required to disclose their financial records to ensure funds are used appropriately. Accountability for abusive practices should extend to legal consequences for those involved. 

Support for Victims: Ensure that individuals who have suffered abuse receive the necessary support, counselling, and rehabilitation services to help them heal and rebuild their lives. 

In summing all this up, which may seem like a complete and utter spilling of emotion here, but I don’t really care. 

The Four Corners program has uncovered a deeply troubling issue within the NDIS system. Abusive practices within some NDIS providers represent a grave violation of trust and a betrayal of the vulnerable individuals they are meant to serve. Urgent and comprehensive reform is essential to rectify these issues and ensure that the NDIS fulfills its noble mission of providing support and dignity to all Australians living with disabilities.  To provide safe and respectful, caring and loving spaces for our children to learn, to thrive, to live, to enjoy their life. 

PLEASE, will those in power take the responsibility, and the platform that you have and do something that will mean something for my child 1 year from now, 2 years from now, 20 years from now… 

More info on Exposing Abusive Practices: NDIS Providers under scrutiny

You can watch it here on 4 Corners Find a related article here

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